We also may collect personal information from you when you interact with us such as when you:

• Receive customer service help; or

• Participate in customer surveys.

Use of Personal Information

We may use, or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we’ll use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we’ll use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

• To provide, support, personalize, and develop our Website, products, and services.

• To create, maintain, customize, and secure your account with us.

• To process your requests, purchases, transactions, and payments and prevent transactional fraud.

• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

• To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

• To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• As described to you when collecting your personal information or as otherwise set forth in the CCPA.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

We won’t collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for business purposes. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Springboard has not disclosed personal information for business purposes.

We do not sell personal information.

Your Rights and Choices

The CCPA provides California residents with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we’ll disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.

• The categories of third parties with whom we share that personal information.

• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

• sales, identifying the personal information categories that each category of recipient purchased; and

• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

• The specific pieces of personal information we collected about you (also called a data portability request).

 We don’t provide a right to know or data portability disclosure for B2B personal information.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and kept, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we’ll review your request to see if an exception allowing us to keep the information applies. We may deny your deletion request if keeping the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We’ll delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

We don’t provide these deletion rights for B2B personal information.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by emailing us at privacy@springboard-tech.com.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We can’t respond to your request or provide you with personal information if we can’t verify your identity or authority to make the request and confirm the personal information relates to you.

You don’t need to create an account with us to submit a request to know or delete.

We’ll only use personal information provided in the request to verify the requestor's identity or authority to make it.

Response Timing and Format

We’ll confirm receipt of your request within ten (10) business days. If you don’t receive confirmation within the 10-day timeframe, please contact privacy@springboard-tech.com.

We work to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we’ll inform you of the reason and extension period in writing.

If you have an account with us, we’ll deliver our written response to that account. If you don’t have an account with us, we’ll deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we can’t comply with a request, if applicable. For data portability requests, we’ll select a usable format that lets you send your personal information to another party without difficulty.

We don’t charge a fee to process or respond to your verifiable consumer request unless it’s excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we’ll tell you why we made that decision and provide you with a cost estimate before completing your request.

Colorado, Connecticut, Virginia, and Utah

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information.

• Access and delete certain personal information.

• Data portability.

• Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.

• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please email privacy@springboard-tech.com. To appeal a decision regarding a consumer rights request please email legal@springboard-tech.com.

Data Security

We’ve used measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. If you have a username and password to access parts of our Website, you’re responsible for keeping that information confidential.

Unfortunately, the transmission of information via the internet isn’t completely secure. Although we do our best to protect your personal information, we can’t guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We’re not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It’s our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we’ll let you know by email and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You’re responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@springboard-tech.com.